Return Policy

How to Return Products

  • Before returning any products, please request an RMA (Returned Merchandise Authorization) number from our customer service team by calling 1-800-325-4366. Current business hours are Monday: 8:30AM to 4:00PM CST, Tuesday through Friday 6:30AM to 4:30PM CST.
  • Once you have a valid RMA number, please return the products within 14 days. To ensure fastest processing, write your RMA number on the outside of the box as well as on at least one of the enclosed documents.
  • Returns should be mailed to:
    Top of the World Distributors
    100 North 1st Street
    Union City, TN 38261
  • It is recommended that your package is insured and trackable. Top of the World Distributors cannot be responsible for packages that never reach us.

To Qualify for a Refund

  • Obtain a valid RMA number (see above). RMA requests must be made within forty-five (45) days of initial purchase.
  • You must return at least one “paid item” in order to receive a refund, as well as any free items received as part of a promotion. A paid item is any item that was not listed as free, as in the “Buy 3, Get 1 Free” and similar specials. (In other words, a “Buy 3, Get 1 Free” consists of 3 paid items and 1 free item.)
  • Qualifying items must still be in their original sealed state. Open or unsealed items are non-refundable.
  • When received, qualifying returns will be refunded within 10 business days, excluding U.S. observed holidays.

Please also note...

  • For normal returns, shipping & handling charges are non-refundable. If we made a mistake in shipping your order, call customer service (1-800-325-4366) during the hours listed above, and we will work with you to ensure your satisfaction.
  • There is a $10 restocking fee that is assessed on each returned package. This is only assessed once per return, and is reduced to $5 in the event that the original order total was less than $20.
  • Failure to comply with the above stated policies may result in processing delays or the refusal of your refund request. Top of the World Distributors reserves the right, at its sole discretion, to refuse any return that does not comply with these requirements.
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